Claims and Returns

·         The client disposes of 14 days, from the delivery date, to claim or return the product without a justification being required, as long as the product does not reveal signs of usage. In this case there is a refund within 30 days, in agreement with the disposed under Law-Act 82/2008 from 20 May.

·         The client may claim after the 14th day, however, it shall be submitted to analysis and subsequent conclusion. In such cases, the amount shall be reimbursed, if the claim is accepted.

·         When claiming, the client must always present the original purchase document, the complete product, instructions and warranty, should these be part of the pack.

·         When a claim regards external transportation and the client detects damage to the product, it must be preferably informed and registered before the carrier or claimed within 48 hours.

·         The client may reject the product upon delivery if the damage is substantially visible.

·         If damage to the product is detected, after delivery, Bilhares Carrinho must be informed as soon as possible, by the usual means, telephone or email or via website using the subdomain "Contact us".

-Warranty - 

Bilhares Carrinho warranty is applicable to its products, regarding material or labour defects. Bilhares Carrinho shall proceed to the repair or replacement of one or all parts, once the fault is proved.

The warranty is granted solely to the original buyer and is intransmissible. To enforce the warranty the purchase proof document must be presented.

Bilhares Carrinho warranty period:

For personal use the warranty is 2 years (in agreement with the General Consumer Law).
For professional use the warranty shall be of 6 months (in agreement with the Civil Code).

Limitations and Exclusions to Bilhares Carrinho Warranty:

- Products which are exposed to inappopriate conditions (outdoors, fluctuating temperature, soil instability, etc.)

- Incorrect use, accident (lines, burns, scratches or liquid stains, etc.) negligence or natural calamity (natural phenomena).

- Inadequate maintenance (not performed by Bilhares Carrinho)

- Billiards damaged due to moving.

- Damaged tables due to use of abrasive detergent or other aggressive cleaning products.

- Deterioration due to usage/lifetime: billiards table cloth, rubber cushion, table mesh and game accessories.

Considering warranty policy, Bilhares Carrinho shall not reimburse the buyer of the price of purchase.

PREDATOR WARRANTY

Information on warranty is supplied on our website www.predatorcues.com, click on "client support" on the right upper corner and you shall find a page containing the detail of the limited warranty or lifetime warranty of our products.

Regarding claims on cracked points to cues 314-2 and Z-2, we acknowledge there have been a batch of pointers which have presented problems and these tended to break more than other. However, not all our 314-2 and Z-2 cues are defected. There are other reasons that make points break or crack. Some players use sandpaper, which causes the diameter of the cues to reduce, weakening it and making the cue to crack or disassemble (or separate lumps or cracks to appear).

Considering the above, it is very important for a pachometer to be used in order ot determine the minimum diameter when a client claims a point or cue is cracked. (We use a digital pachometer). This is why we require a fotograph of the cue to be measured. Should the diameter of the cue be inferior to the minimum diameter listed on our website, the limited lifetime warranty shall not cover for the damage. Please access the information on wodden cues in the graph below. The minimum diameters for cues 314-2 and Z-2 are highlighted in yellow. Please also note there are minimum diameters and minimum thickness for Vantage, Z-3, 314-3, as indicated on the graph.

As the manufacturer of the highest qualitity billiard on the current, Predator products (Predator) is commited to the performance and durability of its products.

To protect its investment, Predator offers a limited lifetime warranty covering for manufacturing defects. Please note this warranty does not cover for problems resulting from wood deformation or abuse.

Terms:
Predator solely assures the buyer the original product for the time he/she possess it, the item must be free of material and labour defects under regular usage. This limited lifetime warranty is intransferable and does not apply to defects subsequent to:

(a) normal abrasion; (B) change, bad usage, abuse or inadequate maintenance; and/or (c) damage related to exposure to extreme temperature or humidity.
This limited lifetime warranty is applicable to products purchased from retailers authorised by Predator. Predator cues manufactured for Uniloc and Radial® thread are guaranteed only when combined with original Uniloc and Radial® joints.

Maintenance Care:

Warps: The wood will absorb humidity in humid climate and release humidity in dry climate. So as to avoid deformation or problems related to cue finishing, the cues must be stored in an environment with stable temperature holding a humidity level between 45 and 50 per cent.

Abuse: Wodden cues are not designed to endure lateral pressure and must not be leaned or supported against a wall, dropped, excessively bent while playing, nor hit against the tables. The use of an appropriate case to protect the cues is recommended.

Diameter of the cue:

Changing the diameter of the cue to a lower one is not recommended. The diameter of the cues has been designed bearing in mind the necessary precision for the intended performance. Should you select a lower diameter, please be aware that any Predator cue with a lower diameter, or sandpapered below the acceptable limits shall imply the automatic cancelling of the warranty for the cue.

Replacement of the point:

If you wish to replace the point of your Predator 314-3, Z3, Vantage or Vantage 3C cue, do not remove the frey plaque (dark silencer point) under the tip, for that will reduce the strength of the cue and null the warranty. The silencer point must keep, at least, 0,010 "(0,25 milimetres) width so as to sustain the integrity of the cue. If you need to replace the silencer point, reach client support or an authorized Predator repair centre.

Replacement of phenolic cue tips:

If you intend to replace the phenolic cue tip on a BK2 / BK3 or Air / Ar2 cue, do not remove the black carbon fiber point plaque under the brown phenolic tip, as that will result in the reduction of the strength of the cue and null the warranty. A 0,020" (0,5 mm) brown phenolic must always be kept before the replacement cue tip is glued.

Maintenance of the cue:

In order to clean the Predador cue, use a towel lightly moistened with alcohol. After the cleaning, use a leather or similar material cloth to seal the lumps on the cue. Use Carnuba wax to help seal the lumps on the cue and to protet it from humidity. So as to avoid damage, do not use sandpaper or other abrasive material! No not expose the cue to excessive humidity. Important, do not use any waterbased cleaning product.

Original Uni-Loc Joints: We recommend the cleaning of Uni-Loc and Quick Release Original joints when you receive your cue and every six months. Those joints are manufactured for exact tolerance and even a small amount of dirt may cause a problem. A Q-tip soaked in isopropyl alcohol may be used to clean the thread on the inside and the puncture for cue insertion. Always clean the pin with alcohol and a clean cloth. We recommend the use of protection to help maintain the joint clean and protect it from damage.

Point:

Much of the performance of the cue may be placed upon the conception of the point and its composition. Due to the material in use to improve the performance of the point, scratches may appear from regular use. In this case, we recommend the sending of the cue to an authorized cleaning Predator repair centre. Removal or change of the point will null the warranty.

Cleaning of the Grips:

In case of leather and Uni-Loc grips, Leather LeaGrips, only moist a towel with water, clean the Grip and immediately dry it. Use isopropyl alcohol for Irish linen Grips.

Partial cues:

If the official Predator Logotype is not on the partial cue, the limited lifetime warranty is null.

PREDATOR CLIENT SUPPORT:

In case of doubt or need of any maintenance work on your Predator product, reach client support by means of the website or the email customerservice@predatorgroup.com